Shipping policy

Thank you for shopping with Cindy Femmie Carolina Romczyk. As a professional online apparel retailer based in the Netherlands, we focus on mid-to-low-end daily clothing and fashion garments for global cross-border customers. Our warehouse adheres to standardized operational specifications and adopts professional dust-proof, wrinkle-resistant and tear-proof packaging exclusive for clothing products. Strict pre-shipment inspection and standardized packaging procedures protect garment quality during long-distance transit, ensuring all orders are delivered completely, accurately and in pristine condition within the estimated logistics cycle.

1. Order Processing Time

After your order payment is successfully confirmed, our warehouse team will complete order information verification, garment quality inspection, appearance checking and standardized protective packaging within 1 to 5 business days. All warehouse processing operations are suspended on standard weekends and official statutory public holidays in the Netherlands. During seasonal fashion sales peaks, promotional events and sudden order volume surges, the standard processing period may be moderately extended. We will proactively send official email notifications to customers once obvious and prolonged delivery delays occur, updating the latest order processing progress.

2. Shipping Rates and Delivery Estimates

All international shipping fees are dynamically calculated based on the actual weight, packaging volume and cross-border delivery destination of each apparel parcel. Every logistics cost item is fully and transparently displayed on the order checkout page before payment confirmation, with zero hidden fees, additional surcharges or undisclosed charges.
All clothing orders are delivered via standard international cross-border logistics services. The unified estimated delivery time is 15 business days after parcel dispatch, which is subject to actual local logistics operating conditions. This delivery timeframe is only a reference value and does not serve as a fixed delivery guarantee. Actual delivery speed may be affected by carrier operational backlogs, cross-border customs clearance efficiency, extreme weather conditions, regional traffic control policies and official holidays of destination countries and regions.

3. Shipment Confirmation and Order Tracking

After our authorized logistics partner completes parcel pickup and verification from our local warehouse, our store’s intelligent system will automatically send a shipment confirmation email to your registered email address. The email contains your exclusive unique tracking number and official real-time tracking query links for convenient logistics monitoring.
International logistics data requires cross-platform system synchronization, leading to a short update delay. Normally, complete shipment tracking status will be updated and available for customer inquiry within 24 to 72 hours after dispatch. If your tracking information is stuck, fails to refresh or displays abnormal status for a long time, you can contact our professional customer support team to apply for manual parcel tracing and logistics exception investigation.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, complete and valid recipient information during checkout, including detailed delivery address, standard postal code and effective contact phone number. All buyers are requested to carefully check and verify all delivery information again before submitting orders to avoid logistics errors caused by incorrect information.
Cindy Femmie Carolina Romczyk will not bear any responsibility for parcel misdelivery, delivery failure, transit detention and parcel loss caused by wrong, missing or invalid recipient information provided by customers. If parcels are returned to the warehouse due to address errors or invalid receiving information, all return logistics fees and secondary reshipping expenses shall be fully borne by the customer independently.

5. Lost or Damaged Packages

During cross-border long-distance transportation, if your apparel parcel has no valid logistics updates for a long time or is confirmed lost by the logistics system, please submit a formal parcel investigation application to our customer service team within 3 calendar days after the expiration of the estimated delivery date. Our team will cooperate with logistics carriers to verify the situation and handle after-sales solutions efficiently.
Clothing products may encounter unavoidable extrusion, friction and packaging wear during long-distance cross-border transit. If you receive garments with damaged packaging, fabric scratches, stains, tears or other defective conditions, please collect complete evidence including clear photos and videos of the defective products and intact original outer packaging within 24 hours after signing for the parcel. Our after-sales team will verify the evidence and solve eligible after-sales problems in a timely manner.

6. Apparel Care and Usage Notice

Every garment sold in our store is attached with professional clothing care labels and detailed maintenance instructions, covering standardized washing methods, drying requirements, ironing specifications and daily storage precautions for different fabric materials. Customers must follow the official care guidelines for daily wearing and maintenance to extend the service life of clothing.
We disclaim all after-sales liability for garment fabric fading, shrinkage, deformation, damage and aging caused by improper washing, high-temperature ironing, unauthorized modification, improper wearing and non-compliant storage environments. Any damage caused by human improper operation will not be included in our after-sales service scope.

7. International Shipping and Customs Notice

We provide stable global cross-border shipping services for all conventional clothing products in our store. All overseas shipments must comply with the local import supervision regulations, tariff policies and trade laws of the destination country or region.
All import tariffs, customs clearance service fees and other statutory regulatory charges incurred during customs clearance procedures are independently borne by the order recipient. These fees are not included in the product unit price and basic shipping fees charged by our store. We will not be responsible for parcel detention, customs forced return, fine losses and related economic losses caused by customers’ violation of local import declaration and customs compliance rules.

8. Contact Information

For any inquiries about order processing rules, logistics delivery status, shipping exceptions, garment after-sales processing and customs related policies, please contact us through our official dedicated service channels below:
Trade Name: Cindy Femmie Carolina Romczyk
Phone Number: +31 6 12098865
Email: support@pixelvexor.shop
Physical Address: Achterdijk 104, 3985 LB Werkhoven, Netherlands